Give them suitable roles as admins, agents, or viewers to work hand in hand. You can bring your whole team to HelpDesk. To give an example, let's assign the right team and me as an agent. When you deal with the customer case, read the message and easily adjust all your ticket details. Once you jump into a ticket, you can use the left-hand side to write your message using well-known formatting tools and the right-hand side to keep your ticket details updated. Look, a new ticket from the customer has shown up here! Ok, let's get back to the main dashboard. Or you can filter your messages and create personalized ticket views. The main dashboard it's your command center that gives you an overall view of your messages where you can see all the tickets queued up for your response.Īlso, you can do some quick actions, such as setting a priority or changing status. You'll have everything in one place, and you won't miss a thing. So, you don't have to wander here and there to manage communications. If you have to deal with emails, social media messages, contact forms, or chats, you're probably dealing with tons of different tools. HelpDesk is an automated ticketing software that is designed for people working in customer communication every day. And today, I want to show you around HelpDesk.
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